Policy Number: POL-D.025
Responsible Officer: Pine Pienaar (CEO)
Date of Approval: March 2013
Scheduled review: 12 Monthly
The purpose of this policy is to provide information about:
a. The personal information that FTA collects;
b. How FTA handles that information; and
c. How you can access your personal information or make a complaint about the handling of the information.
This policy sets out how FTA complies with the obligations under the Privacy Act 1988 (Privacy Act). FTA are bound by the Australian Privacy Principles which regulate how agencies may collect, store, use and disclose personal information, and how individuals may access and correct information held about them.
Personal information is defined in the Privacy Act as:
Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
a. Whether the information or opinion is true or not; and
b. Whether the information or opinion is recorded in a material form or not.
The Privacy Act only applies to the collection of personal information by FTA for inclusion in a document, in an electronic or other device, or in a generally available publication. What personal information does FTA collect?
FTA will collect different sorts of personal information from you, depending on how you interact with the College and how it can help you.
The types of personal information that FTA may collect are set out below:
a. When you book a trial flight, FTA collects your name, email address and phone number;
b. At enrolment FTA may already have some of your personal information and the College may also collect your passport ID or birth certificate, drivers’ licence number for identification purposes;
c. If you are enrolled in a course using VET FEE-HELP, FTA will collect your Tax File number;
d. FTA has access to the Assessment Services Ltd (ASL) website to book CASA exams for students. The College is required to login with a personal login to book an exam.
e. If you provide FTA with feedback about its service, then it will collect the personal information that you provide;
f. If you use social media to interact with FTA, it may collect your user name and any information that you allow the social media site to share, such as your profile picture, your posts;
g. If you attend any seminars, your registration details; and h. If you are applying for a position with FTA, it generally collects the personal information that you include in your application, such as your contact details, career history and education details. The College may also collect sensitive information from you, for example, medical information or criminal history, if it is relevant to the role that you are applying for. FTA may also obtain personal information about you from third parties, for example, from your previous employers or nominated referees.
FTA only collects personal information that is reasonably necessary for, or directly related to, one or more of its services or activities. The purposes for which it collects personal information include the following:
a. To provide all flight training services;
b. To handle reports of misconduct lodged with FTA, monitor compliance with the laws it administers, and identify, investigate and take enforcement action in relation to contraventions of those laws;
c. To enable FTA to consult with stakeholders and consider and determine policy;
d. To cooperate with foreign regulators and law enforcement agencies;
e. To deal with and assess complaints about FTA’s conduct;
f. To manage employees, contractors and service providers; and
g. To enable users to access online tools and systems
How FTA collects information FTA collects personal information from individuals, or their authorised representatives. In some circumstances it may collect personal information about individuals from third parties. These include:
a. Personal information collected from third parties about individuals who are the subject of reports of misconduct made to FTA;
b. Personal information collected from third parties about individuals in the course of its compliance;
c. Personal information collected from an airline about individuals enrolled; and
d. Information provided to FTA in the course of its registration, licensing and other statutory functions may contain personal information about individuals other documents provided, such as tender documents and curriculum vitaes, may contain personal information about individuals.
The Australian Privacy Principles place a general obligation on agencies to inform individuals when they collect personal information about them from third parties. However, in many cases where FTA collects information from third parties, it does not inform the individuals because one of the following exceptions applies:
a. FTA expects that the individual would have consented collecting the information;
b. FTA are required or authorised to collect the personal information from third parties by law; and
c. It would not be reasonable for the individual to know that FTA has collected the information because, for example, it may relate to the individual’s course report.
The Australian Privacy Principles require Australian Government agencies to allow individuals the option of not identifying themselves, or using a pseudonym when dealing with the agency when it is lawful and practicable to do so.
FTA generally provides individuals with the option of not identifying themselves or using a pseudonym. However, on many occasions it will not be able to do this. Examples include:
a. FTA will need your name and address in order to confirm you have an Aviation Reference Number, Student Pilot Licence, and Aviation Security Identification Card;
b. FTA will require the individual to provide results from the Class 1 or 2 Medical;
c. Course enrolment forms; and
d. Government funding entitlements.
If FTA asks an individual to voluntarily provide personal information there are no punitive consequences if they do not provide any or all of the information. However, there may be other consequences, for example:
a. They may not being able to make the most of FTA services;
b. An application for a licence will not be able to be processed;
c. FTA may not be able to properly investigate or resolve a report of misconduct made by the individual; and
d. FTA may issue a compulsory notice seeking the information.
FTA only uses personal information which it has collected for the purpose for which it was collected but may disclose personal information if one of the following applies:
a. The individual consents to FTA using, or would reasonably expect FTA to use, the information for a different purpose;
b. FTA is required or authorised by law to use the information; and
c. FTA reasonably believes that the use or disclosure is necessary for enforcement activities.
The types of bodies or persons to which FTA usually discloses personal information collected include the following:
b. Law enforcement agencies (such as the Australian Federal Police);
c. Other government agencies (such as the Australian Taxation Office);
d. Department of Immigration, Border Protection (DIBP);
e. Hospitals and Health Clinics;
f. Foreign regulators; and
g. Applicants under the Freedom of Information Act 1982.
FTA stores personal information in both electronic IT systems as well as paper files.
FTA takes steps to protect the personal information it holds against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection and access privileges for accessing the IT systems and physical access restrictions.
When no longer required, personal information is destroyed in a secure manner after it has met the destruction date identified in the quality management system. Visiting FTA’s website, the service provider logs the following information for statistical purposes – your server address, top level domain name (e.g. .com, .gov, .au, .uk), the date and time of your visit, the pages accessed, documents downloaded, the previous site visited and the type of browser used.
The Privacy Act allows individuals to seek access to and request correction of records containing their personal information. The Freedom of Information Act 1982 also sets out the process by which you can access, change or annotate records held by FTA, which contain your personal information.
You can obtain further information about how to request access or changes to the information by contacting FTA’s Marketing department whose contact details are set out below:
Business Development Manager
Hangar 54, Kittyhawk Lane
Parafield Airport SA 5108
Phone: 08 8282 2811
Complaints about breaches of the Australian Privacy Principles by FTA may be made to the Quality Manager and may be contacted on 08 8209 4357 or contact us.